Where do you ship?

We ship globally—wherever you are, we’ll deliver your chosen craft to your doorstep.

How long does shipping take?

When an item is marked as "in stock," it means that the artisan is able to handcraft and ship your selected product within one month of your purchase. We will keep you updated on the progress of your item at each stage of the traditional creation process, so you can enjoy the unique journey of your purchase from the very beginning!

How much does shipping cost?

You do not need to worry about it: we are covering for it!

Can I track my order?

Sure, you will receive your tracking link.

Can I return the products?

Yes, you can return your item within 15 days of receipt, covering only the shipping and insurance expenses.

What if the product arrives damaged or breaks in transit?

Every item receives dedicated packaging and is fully insured for shipping. If your item arrives damaged, please contact us immediately and we’ll take care of it.
Please check our Terms & Conditions for more details on shipping insurance.

Are products identical to the ones displayed on the websites?

The product images shown are for illustrative purposes only. Natural variations in shape, size, color, and detail are to be expected—and celebrated—as they reflect the unique character and craftsmanship of your purchase. These differences are not flaws, but rather the signature of genuine artisanal work.

How do you select artisans?

We travel throughout Italy to find traditional craftspeople who maintain authentic techniques. Each artisan is carefully vetted for quality, heritage, and ethical practices.

Can I meet the artisan who made my product?

While most artisans are based in remote areas, we provide detailed video profiles of each maker and their workshop. For passionate buyers, we can arrange studio visits by request.

Can I customize the product?

Yes! Please forward your request to hello@craftories.com and we’ll work with the artisan to bring your vision to life.

Why is the stock so limited?

Each piece is handcrafted by artisans who are dedicated to quality and tradition. Great things take time, and our stock reflects the care and time invested in every item

What payment methods do you accept?

We accept all major credit and debit cards. If you prefer to pay by bank transfer or need an alternative payment method, just contact us at hello@craftories.com and we’ll be happy to assist.

Is my payment information secure?

Yes—your security is our priority. All payments are processed through Stripe, the world’s leading global payment gateway, ensuring your information is safe and protected.

What is the link I am asked to click at check out for my payment?

When clicking on the link, you are redirected to a secured page powered by Stripe where you can input your payment details. Stripe is the world’s leading global payment platform, you can be assured your information is safe and protected.

How do I care for my handmade item?

Each item comes with a detailed care guide tailored to its unique materials and craftsmanship. Please refer to the included instructions to keep your piece beautiful for years to come.

Can I purchase a gift card?

Gift cards aren’t available on our website just yet, but we’re happy to arrange one for you. Please email us at hello@craftories.com and we’ll take care of the details.

Do you offer corporate or bulk orders?

Yes, we do. For corporate gifts or bulk purchases, please get in touch at hello@craftories.com and we’ll help you create a memorable, artisanal experience.

How can I contact customer support?

We’re here to help. Reach out to us anytime at hello@craftories.com and we’ll respond as soon as possible.

I am an artisan. Can I join Craftories?

We’re always eager to discover new talent and celebrate authentic craftsmanship. If you’re interested in joining our community, please email us at hello@craftories.com. We look forward to hearing your story.